Working at Trupanion | A Day in the Life on the Trupanion Member Experience Team

Read on to learn more about the team members behind the Trupanion customer service team.
Ramen and Charlee

At our core, we’re pet people. We show up every day ready to help pet owners and pets get the medical care they need. It’s our passion. In this installment of Working at Trupanion series, we sit down with Trupanion customer service specialist, Latonya Jones to learn more about what it’s like to help cats and dogs remotely at Trupanion.

Behind the scenes with one of our
Trupanion customer service team members

Learn more about how Ramen and Charlee help the Trupanion customer service team everyday.

What is your role at Trupanion?

Member experience

When did you start? 

I started my role in October

What does an average remote day look like?

An average remote workday consists of me providing a great customer experience to our members while in my pajamas for half the day. Also, I have some fun co-workers. For example, my pups are either playing or sleeping in the background.

What do you love most about working remotely at

No commute! The traffic
is awful and I don’t even have to wear shoes.

What do you love most about your role? 

I love being able to help pets and members every day. I enjoy spreading my knowledge to ensure they understand their wonderful investment.

What is the favorite part of your day? 

Lunchtime, so I can walk and play with my dogs.

What inspires the work that you do?

I just want to see the pets we all love to receive the best veterinary care that they need.

What do you value most about your role? 

Having a supportive team that makes sure I am successful in my role.

Discover more about the team behind Trupanion's 24/7 customer service and what drives their passion everyday.

Trupanion customer service team: Here to help 24/7

We love cats and dogs. Whether
we’re inspired by our members, supportive team, or casual culture, we show up
every day ready to help furry friends. It’s why we do what we do.

Thank you for sharing
your team member experience Latonya!

To learn more about working at home with a puppy, read The Benefits of Working at Home with a Puppy and an Adult Dog (An Introvert’s Opinion)

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